top of page

Refund Policy

Welfon Telecommunication Sdn. Bhd. strives to ensure all orders are fulfilled accurately. If you receive an incorrect, damaged, or defective item and wish to request a return or refund, please contact us within five (5) days of receiving the product at +603 8602 3726 / +603 8602 3728 (Phone/WhatsApp) or customercare@welfon.com.my.

​

Investigation and Response

  • We will investigate your report and contact you within seven (7) days with the next steps and return instructions.

  • Do not return items without our prior consent. Returns made without authorization may be rejected.

​

Eligible Reasons for Return or Refund

  • Item received is damaged or defective.

  • Wrong item delivered (model, colour, or specification differs from your order).

​

Non‑eligible Reasons

  • Change of mind, preference for a different colour, specification, model, or quantity. Please review and confirm your order before payment.

​

Return Requirements and Inspection

  • Returned products must be in full set with original packaging and invoice attached.

  • Items must not be used, altered, or further damaged by the customer or courier.

  • Welfon will inspect returned items upon receipt. Meeting the return requirements does not automatically guarantee a refund. Welfon reserves the right to reject returns or refunds that do not meet these criteria.

  • Welfon is not responsible for parcels lost in transit during the return process; use a traceable shipping method and retain proof of dispatch.

​

Refund Timing and Fees

  • Once the returned item is inspected and approved, refunds will be processed within 7–21 days depending on the payment method.

  • Transaction and processing fees (including payment gateway or instalment platform fees) are non‑refundable.

​

Right to Reject

  • Welfon reserves the right to deny or reject any returned item that does not meet the policy requirements or that is returned without prior instruction from us.

​

Contact

bottom of page