Shipping Policy

Thank you for shopping with us! We are committed to delivering your order quickly and efficiently. Please read our shipping policy below.

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Processing Time

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All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive an email notification once your order has shipped.

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Shipping Rates & Delivery Times

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📦 Domestic Shipping (within Malaysia):

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🚚 Free Shipping:
We offer free standard shipping on all orders over RM10,000.

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🌎 International Shipping:

We ship to selected countries. Shipping rates and delivery times will be calculated at checkout based on your location and shipping method. Most international orders arrive within 7–14 business days.

Note: International orders may be subject to customs duties or import taxes. These charges are the responsibility of the recipient.

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Self Pick-Up (Optional)

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You may choose to self-collect your order at our stores. (Please refer to our stores location for more information)

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Pick-Up Hours:
[Monday - Sunday, 10am – 10pm]

You will receive a confirmation email when your order is ready for collection.

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Order Tracking

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You will receive a tracking number via email once your order has been shipped. You can track the status of your order via the courier’s website.

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Shipping Issues & Delays

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While we aim to meet all delivery estimates, delays may occur due to high volume, weather conditions, or courier disruptions. If your order is significantly delayed, please contact us at customercare@welfon.com.my with your order number.

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Incorrect or Incomplete Addresses

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Please ensure your shipping details are accurate. We are not responsible for lost or delayed orders due to incorrect address information.